No, none of your personal information is being shared publicly. You will see your information for requests you submitted in My Requests on your device only.
The Edmonton 311 App makes it easy to report your concerns while you're on the go.
About the Service
311 has made reporting concerns to the city more convenient through the use of your mobile device.
With the Edmonton 311 App, you can report:
Winter Road/Bike Lane Maintenance
- Winter roads
- Windrows
Winter Sidewalk Maintenance
- Resident/business maintained sidewalk
- Park walkway
- City maintained sidewalk
Roads
- Manhole covers/catch basin concerns
- Potholes
- Obstruction - public property
- Road maintenance
- Street sweeping
- Road flooded/drain blocked
Sidewalks and Bike Lanes
- Sidewalk repairs
- Bike rack maintenance
- Bike lanes
Street/Traffic Lights & Signs
- Traffic signs
- Traffic signal light timing
- Streetlight maintenance
Litter
- Dead animal removal
- Litter – public property
- Overflowing garbage cans
- Needle disposal - public property
- Unsightly property
- Overflowing ashtray
Graffiti/Vandalism
- Bus shelter vandalism/damage
- Graffiti – public and private property
- Other vandalism/damage
Parks
- Parks maintenance
- Pooling water in play space
- Sports field maintenance
- Structure/playground damage
- Trails
- Encampments
Trees
- Dead or overgrown trees
- Tree/branch damage
Weeds
- Weed identification
- Noxious weeds - public property
Parking Enforcement
- Parking complaint
- Private parking complaint
You also have the option to attach a photo and use your smartphone's GPS function to allow the App to detect your location.
If you are reporting an issue from a different location, tap and drag the pin to the right location.
What the City does with your request
Your service request will be directed to the responsible City area.
Departments follow up on each report and will determine corrective action based on severity, location, and other factors.
Note: Reporting through the Edmonton 311 App is another way to contact 311. Your request receives the same priority whether it is phoned in, reported online or through the mobile app. Response time does vary based on the unique service request.
Fees
The Edmonton 311 App is free to download!
Note: Data transmission charges may apply. Refer to your mobile service plan for more details.
Contact the City About This Service
311 Contact Centre
| Online | Contact 311 Online |
|---|
If you are calling from outside of Edmonton: 780-442-5311
| Telephone | 311 |
|---|---|
| TTY | 780-944-5555 |