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The City of Edmonton values the safety and security of visitors and staff, and the protection of personal and public property at City . City staff, corporate security and the Edmonton Police Service work together to prevent, monitor and react to any potential risks. Please do your part by showing respect for people and property at City facilities, and reporting any suspicious persons or activities to staff immediately.
Any person who commits a contravention will be asked to leave and may have privileges suspended from City recreation facilities and attractions.
A contravention is an action or behaviour by a patron that:
This list of examples is not exhaustive and other actions or behaviours that the City in its sole discretion deems to be non-compliant with City rules, guidelines or safety protocols, interfering with other patrons’ enjoyment of the facility or interfering with City staff in the performance of their duties may constitute a contravention and will be classified based on their similarity to the types of behaviours already classified below.
Behaviours or actions that require addressing through education, defusing and de-escalation. When all attempts are made or employees are no longer safe, then exit strategies must be implemented.
This could result in a 1 day removal of access to or communication with .
Level A contravention examples include, but are not limited to:
When there are multiple Level A behaviours and/or actions being experienced or the behaviours or actions are unable to be educated, defused or de-escalated and exit strategies may be implemented. In addition, Level B is when exit strategies are not adhered to or multiple exit strategies are required to be issued.
These behaviours/actions then require a 90 day removal in access to or communication with .
Level B contravention examples include, but are not limited to:
Where behaviours or actions are more escalated and create a greater risk to property or people. In addition, Level C also includes when Level B restrictions are not adhered to or multiple Level B restrictions are issued.
These behaviours/actions then require addressing through a 1 year term in removal of access to or communication with .
Level C contravention examples include, but are not limited to:
Where behaviours or actions exceed those found in Level C and where they pose a significant risk to property or people and also results in harm to either. In addition, Level D also includes when Level C restrictions are not adhered to, multiple Level C behaviours/actions are committed, or the behaviours/actions are unable to be corrected with a Level C restriction.
These behaviours/actions require addressing through a 2 year term of removal in access to or communication with .
Level D contravention examples include, but are not limited to:
To ensure fair, reasonable and impartial decisions have been made with regards to service restrictions, an appeal process provides an opportunity to:
The City of Edmonton and Community Recreation and Culture Branch will refuse an application for an appeal should the following apply:
Banned individuals may apply to appeal the terms of a ban within 30 days after receiving a ban letter.
The appeal request must be submitted to the Branch Management team in writing to the Community Recreation & Culture Public Safety & Security Office at:
crfsafetyandsecurity@edmonton.ca OR
PO Box 2359, Edmonton, Alberta, T5J 2R7
Upon receipt, the Management team will review the request and make contact to either set up an appeal meeting or to refuse the request for an appeal.
When an appeal meeting is held, minutes of the meeting will be taken and a decision will be rendered with respect to the ban after the appeal meeting.
The written decision arising from the appeal meeting with respect to the ban will be sent by registered mail.
Following the appeal, the decision maker will review all evidence that was used to determine the ban, along with any new evidence brought in by the banned individual, as soon as possible after the appeal meeting. No decisions are to be made during the meeting.
Based on all the evidence and the Branch’s guidelines and policies on safe use of sites, the decision maker will make their own decision to determine if the evidence substantiates that the individual contravened and that the type(s) of contravention(s) meet the appropriate criteria for that type and length of ban.
The decision maker may decide to either:
If a formal ban is changed as a result of the appeal process, the reason for the change will be documented, and communicated to the restricted individual as an appendix to the ban letter.
All appeal decisions will be communicated via registered mail to the banned individual in writing, including denials, approvals, or changes to terms. This appeal will be final and no additional appeals are possible.